Q. Links to full-text articles hang/spin when I access them at home. What's happening?

Troubleshoot basic issues:

Pop-Up Blockers: Is there an active pop-up blocker on your browser? The proxied link to the full-text article may be trying to open a pop-up, which is being blocked. There may be an X icon in the right corner of the browser's web address bar letting you know it’s blocking something. Allow pop-ups from Stockton and EZProxy addresses.

Possible solutions:

VDI Service: ITS recommends you connect to us using their VDI service. There are two VDI options – 1) an installed client; 2) a VDI app run within your browser. When you access the library site using a VDI connection, library resources should work.

**Technical Details**

We believe there can be firewall/router conflicts – or perhaps a web accelerator is being used on your system. If you use an accelerator, disable it and see if links begin working. 

This may need a fair bit of technical troubleshooting to resolve permanently. 

The description ‘proxy connection blocked – check firewall/router/accelerators’ may provide enough tips for someone to track the exact problem down. Unfortunately, it is not something we can fix remotely.