Answered By: Natalie Wadley
Last Updated: Apr 13, 2017     Views: 31

a) Have you checked some basics? See if there is a pop-up blocker on your browser. The proxy link to full text may be trying to open a pop-up. There may be an X  in the right corner of the top address bar letting you know it’s blocking us. Allow pop-ups from Stockton and EZProxy addresses. 

b) The Library and Stockton IT have encountered some Comcast customers unable to connect to the library’s proxy service to get full text from home.

IT then recommends you connect to us using their VDI service - 

https://kb.stockton.edu/public/display/VDI/Virtual+Desktop+Infrastructure

There are two VDI options – one to install, and one to use from your browser. When you start off with a VDI connection, library resources should work.

**Details**

We believe there can be a firewall/router conflict with Comcast – or perhaps a web accelerator is being used on your system. If you use an accelerator disable it and see if links work again. 

This may need a fair bit of technical troubleshooting to resolve permanently at the location that is affected. 

The description ‘proxy connection blocked – check firewall/router/accelerators’ may provide enough tips for someone to track the exact problem down. It is not something we can fix from here unfortunately.

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